Website Questions

This depends entirely on how quickly you can get all the website copy, information and images to us. Once we receive all the necessary information, we it can take up to 14 working days for us to complete your website.

Yes, we definitely can do it! Many of our new clients approach us to redesign their old website that works and converts to sales. It is important to note that every design is specially tailored to the client’s unique vision and requirements.

It most certainly will! More people are accessing the web via small screens than ever. If  your site doesn’t display or work properly on a mobile or tablet screen, you risk losing a big part of your potential audience. Every website we create is mobile responsive.

Of course! With the advent of online conference tools such as Zoom, Microsoft teams, and of course Skype, just to name a few, it makes working with businesses anywhere in the world very easy.

We like to work with all sorts and sizes of businesses and individuals, and we bring the same skills used to support our celebrity and big business clients to the work we do for smaller clients. We’re just as keen to work with small businesses as we are corporate clients.

Sales Questions

It completely depends on what you need, but you can rest assured we deliver the best possible value for money and it won’t break the bank. Why not ask for a quote?  There’s no obligation and we would love to hear from you.

Web hosting is required in order to get your website online on a secure server. It is the space that you ‘rent’ which houses your web files safely and allows users to access your site and the information contained on it.

If you host through us, there are hosting charges. There may also be costs for photos if you can’t supply them yourself. However, we always do our best to use stock images where possible. Other than that, if you do require additional services, we will make you aware of them upfront.

Our team of experts also include graphic designers who can quote you on all your creative requirements.

Carver Media is an award-winning Full-Service Agency, which means that our expert team can provide you with everything you need for your digital marketing.

 

Our trusted team specializes in online marketing, branding, creative and social media marketing.

Support Questions

Web Support is the ability for providing customers a platform for reporting system related issues such as, email password changes, content updates to websites, image updates etc.

If you need our help with web support and maintenance we’ll be here for you. Our support team pride themselves with superior service and maintain a high turnaround times.

Once you have logged a call for help, you will be issued a ticket number and we will ensure that you ticket is tracked and resolved within 24 hours. Our strict SLA’S ensure that our clients receive prompt, world class service.

Regularly updating and maintaining your site is crucial to ensuring that your site is running at full capacity. Just like cars, websites require maintenance to operate properly. Properly maintaining your site helps to ensure site security, increase the number of new visitors, boost returning traffic, and more.

Accounts Questions

Your website domain has to be renewed on a yearly basis. You can maintain control over your domain name as long as you continue to renew your registration each year.

Yes certainly, please send an email to accounts@carvermedia.co.za to request for your monthly invoices.

The monthly management fee is for the secure hosting, maintaining and updating your website. It also includes any technical support that you may need e.g. email password changes and updates.